Refund Policy

Please print & sign the End-User License & Exam Agreements below and fax to 909-680-3157

We cannot email your links recorded webcasts and supplemental materials without these two agreements on file. Once shipped our trademarked, copyrighted program web-casts are considered "consumed," and there is no refund. You may not copy, share, distribute our CE programs.
To open the links you must have Adobe 10 or 11 on your system. CLICK HERE to download the most current version of Adobe Reader. 

As with any purchase experience, there are terms and conditions that apply to transactions at RN-Coder Network. We’ll be as brief as our lawyers will allow. The main thing to remember is that by placing an order or making a purchase of RN-Coder Network’s online programs, you agree to the terms set forth below and in our End-User License Agreement. Our programs’ content is unique, not available elsewhere because it is developed for the unique needs of RNs and MDs entering the highly-regulated area of healthcare known as coding, documentation, and compliance.

We fundamentally believe you will be thrilled with the continuing education program(s) you purchased a license to use from RN-Coder Network. That’s because we go out of our way to ensure that they’re designed to be just what you need – self-paced accelerated education on-the-go. Nurses, physicians, other clinical personnel and their employers have used our recorded and online educational programs since 2008 when WebEx made it possible for us to record our live web-casts. We understand, however, that sometimes a program may not be what you expected it to be. In that unlikely event, we invite you to review the following terms before purchasing our program(s), demanding a refund or returning a product. Perhaps you will benefit from attending our live 5-day seminar format of each program, available throughout 2017 in Las Vegas and other cities, such as Los Angeles,San Diego, Kansas City, Portland, Boston, Atlanta.

We are not a huge corporation, with hundreds of employees, offices in skyscrapers, and unlimited resources. The RN-Coder Network supports several families with the sales of its recorded and online programs. We actually pay our mortgages, car payments, and feed our kids with the earnings from these special programs developed and delivered online and in live seminars since 2001. 

After we have sent you links to our online program via email and other supplemental materials, we cannot make a refund . Before sending these copyrighted, trademarked intellectual properties out – we require you to sign an End-User License Agreement (EULA), similar to that of many software companies. We are attempting to protect our property from being used by individuals who have not agreed to our terms of use, nor paid for our programs. We are trying to protect our property from being pirated and distributed without our consent.    If you do a chargeback on a credit card after you have received our programs, we will have to file a fraud case against your RN license.  

We are also trying to protect our programs from going to other countries, which would take jobs away from RN-Coders and RN-Auditors in the United States. Please help us keep coding in the United States and not exported abroad like what happened with medical transcription!
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